Because we ship real, minimally processed food, some variation is completely normal.
✔️ Normal (not eligible for refunds):
- Items arriving cold but not frozen
- Light frost on meat
- Eggs arriving warm (but not spoiled)
- Sourdough arriving thawed
- Natural variation in color, size, or texture
⚠️ Potential issues:
- Strong off smell
- Fully warm perishable items
- Broken seals on liquid products
- Significant damage to products
- Missing packages
💡 Simple takeaway
Not all variation is a problem—but if something seems off, we’re here to help.