This is the most important thing to understand:
Your order may look different than what you're used to—and that’s a good thing.
Here’s what’s completely normal:
Your Order May Arrive in Multiple Boxes 📦
Items like:
- Eggs
- Pantry items
- Broth
- Flour
Ship separately and will have their own tracking numbers.
Your Food May Be Frozen, Partially Thawed, or Cold ❄️
Because we ship real food:
- Some items will arrive fully frozen
- Some may be partially thawed but still cold to touch due to transit conditions
As long as your food is cool to the touch and has no off smell, it is safe to refrigerate or refreeze.
You May Notice Natural Variation 🥩
Our food is not mass-produced.
You may see:
- Differences in color
- Variation in size or shape
- Seasonal changes
This reflects real farming conditions—not industrial standardization.
Dairy May Look Different 🥛
Because our cosmetic dairy is not pasteurized or homogenized:
- It may separate
- Texture may change (especially after freezing)
This is completely normal and does not affect safety.
Eggs May Be Different Than Store-Bought 🥚
Our eggs:
- Are fresh (typically within 7 days of being laid)
- Retain their natural bloom
- May vary in yolk color depending on season
- May vary in shape, size and color
Bottom line:
If your food is:
- Cold
- Properly sealed
- Smells normal
If anything seems off, we’re always here to help. Please email us at support@nourishfoodclub.com